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Steve Madden FAQ and Help Center
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Orders \ \ Expedited orders must be placed by 1PM ET to ship the same day.\ \ 10 articles Billing & Shipping \ \ Check out more details about our Billing and Shipping procedures.\ \ 11 articles SM PASS Program \ \ Members get exclusive offers, rewards and even early access to new products.\ \ 3 articles Returns \ \ Returns have never been easier! Check it out!\ \ 2 categories Promo Terms & Conditions \ \ Find out more about our current promotions\ \ 3 articles DIGITAL Gift Cards \ \ NEW! DIGITAL Gift Cards are back! Another alternative to the perfect gift.\ \ 5 articles Gift Cards \ \ The Steve Madden Gift Card is always the perfect gift. Gift cards may be purchased and used at our Steve Madden retail stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations) as well as on SteveMadden.com.\ \ 3 articles Privacy and tech support \ \ We respect your privacy and are committed to taking reasonable steps towards protecting your privacy online and managing your information responsibly.\ \ 3 articles The Take Back Bag \ \ World’s most convenient way to recycle old clothing and textiles\ \ 9 articles Buy with Prime \ \ More info on Buy with Prime\ \ 13 articles Narvar Secure \ \ Narvar Secure\ \ 5 articles
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Narvar Secure is a package protection program that provides insurance coverage for loss or damage to your shipment. It is offered in partnership with: Narvar, Inc. which provides the technology platform, Falvey Insurance Group which administers the insurance program, McGriff, a Marsh McLennan Agency and licensed insurance producer and Accredited Surety and Casualty Company, Inc., the admitted insurer underwriting the coverage. The total cost of Narvar Secure includes insurance premium, applicable taxes and fees, and a flat $2.00 technology fee paid to Narvar for developing, maintaining, and supporting the platform.
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